This Refund Policy outlines the refund terms applicable to visa services, travel bookings, hotel reservations, consultation services and other travel-related services offered by Visa Travel Expert.
Refund eligibility depends on the nature of service, processing stage, third-party policies, supplier conditions and signed agreements between Visa Travel Expert and the client.
Refund requests must be submitted through official communication channels along with relevant booking or transaction details.
Refunds related to air tickets are strictly subject to the airline’s fare rules, cancellation conditions, no-show policies and airline refund procedures.
Visa Travel Expert acts only as a booking facilitator and cannot override airline refund policies.
Hotel booking refunds are governed by the respective hotel, resort, accommodation provider or travel supplier policy.
Refund approvals and timelines depend on confirmation received from the hotel or travel supplier.
Visa-related services involve consultation, documentation support, appointment booking, application processing assistance and coordination services.
Refunds for consultancy or service charges, if applicable, shall be reviewed case-by-case.
Consultation fees, profile assessment charges, documentation review charges and professional service fees may be non-refundable after the consultation or service delivery has been initiated.
Users acknowledge that professional time, guidance and operational resources are allocated once services begin.
Approved refunds are generally processed within 7 to 21 business days depending on:
Actual credit timelines may vary according to banks, card issuers or payment service providers.
Users are encouraged to contact Visa Travel Expert directly before initiating payment disputes or chargebacks.
Fraudulent or abusive chargeback attempts after successful service delivery, booking confirmation or consultation may result in legal action or service suspension.
Refunds may not be provided under the following circumstances:
Visa Travel Expert shall not be liable for delays, cancellations or refund complications arising from events beyond reasonable control including:
For refund-related queries or assistance, users may contact Visa Travel Expert through official channels.
